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Time Frames:
Shipping Information
We ship Australia wide with Australia Post
Shipping Costs:
2-8 business days
Standard: $9.95
Standard + Parcel Insurance: $12.90
Free Shipping: Spend over $99
Free Shipping + Parcel Insurance $2.95 (must spend over $99)
1-4 business days:
Express: $12.95
Express + Parcel Insurance: $15.90
Please ensure all of your details and shipping address is correct prior to placing your order, as your parcel will be shipped as per the details you provide, and we will not be held responsible for your parcel not reaching you due to these details.
Parcel Insurance Details:
If you have not received your goods after the indicated time frame, please contact our Customer Service Team, however please note we are unable to investigate to locate a lost order if you have chosen an uninsured method of transit.
Our optional $2.95 parcel insurance will cover your parcel in the event it is lost or damaged within transit.
However, if you choose an uninsured method of transit, Elle J Hair Products & our couriers will not be held responsible for any lost parcels or damage that occurs during transit. Any lost or damaged parcels will not be replaced or credited.
Our Parcel Insurance DOES cover when an item is lost or damaged, where after an investigation you will be issued with either a replacement or a credit. However it DOES NOT cover your parcel from theft from your premises.
Order Cutoff Time: 2pm AEDT (business days)
Handling Time: 1-2 days (business days)
Estimated Transit Time for standard shipping: (urban areas) 3-5 business days**
Handling Time: 1-2 days (business days)
Estimated Transit Time for standard shipping: (urban areas) 3-5 business days**
** DELAYS IN DELIVERY MAY OCCUR DUE TO COVID. THIS IS OUT OF OUR CONTROL SO DELIVERIES MAY TAKE LONGER THAN THE ESTIMATED TRANSIT TIME TO ARRIVE
Estimated Transit Time for Express Shipping: 1-4 business days
Orders will be processed on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post and Couriers Please (depending on your area). We kindly ask that you anticipate approximately 3-5 business days for standard shipping (an increased timeframe for rural areas). All estimated delivery times do not include handling and dispatch.
*Delivery of orders to remote areas or high order volumes may take longer than expected.
All orders must be sent to a registered Australian Postal Address.
We're with you all the way:
While we are not currently experiencing any shipment delays from our warehouse, during this exceptionally busy time for online shopping, Australia Post are seeing a large uplift in parcels processing through their network. This may result in some delays in the updating of online tracking information (up to a 24 hour delay) and delivery delays. You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details. For order inquiries contact: hello@ellejhair.com.au
ORDER TRACKING
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email which includes the Australia Post or Couriers Please tracking number that you will be able to use to track your order.
For any questions about your order, please contact us (hello@ellejhair.com.au) and we would be happy to assist you.
CHANGE OR CANCEL AN EXISTING ORDER
If you need to change an order you have already placed, please contact a Customer Service Representative at hello@ellejhair.com.au with the subject "My Order". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. Please note if the order has already been processed, we will be unable to change or cancel it.
INTERNATIONAL SHIPPING
We do not ship outside of Australia at this time.
LOCAL PICK-UP
At this time we do not offer local pick-up.